How to find us at Tulum airport?

Hello! Thank you for booking with us.

To ensure that your experience is as comfortable as possible, we recommend that you contact us via WhatsApp at the number: +52 1 998 539 3600.

WhatsApp is widely used in Mexico, and it's one of the fastest and most direct ways to stay in touch with us. If you don’t have the app installed, don’t worry, you can also call us or send us an SMS. We are here to assist you.

Now, let’s explain how to find us at Tulum Airport...

How to Find Us at Tulum Airport

Once you’ve collected your luggage, please head to Gate 3 and let us know when you're there. Gate 3 is our main meeting point. Since Tulum Airport has a limited number of national arrivals, this meeting point allows us to easily find our passengers and assign them the driver who will take them to their hotel.

Important Notes:

Communication from Our Team: We use tools like Google, Trip, and FlightAware to monitor your flight's status. Once we detect that your flight has arrived, we will contact you immediately to provide instructions and assistance. Please stay attentive to your phone.
Waiting Times: If we do not receive a response from you within 20 minutes, your boarding time will begin. You will have an additional 30 minutes of waiting time. After this period, the service will be considered a NO SHOW, and no refunds will be issued.

We are here to make your experience as smooth as possible. See you soon!

How to Find Us from Your Hotel

When the transfer service is from a hotel, the process is similar to the airport, but adapted to each establishment's logistics. We usually meet passengers in the hotel lobby. However, it is important to keep a few things in mind to make the process smoother:

Driver Arrival: Our driver arrives at the hotel, checks in with security, and provides the passenger’s name.
Security Verification: The hotel security staff verifies the information, and once confirmed, we are allowed access to the complex.
Access to the Lobby: Once through security, our driver heads to the hotel lobby. At that moment, the passenger's name is reconfirmed to ensure everything is in order.

Important: Each hotel has its own logistics, but the process is generally similar. To optimize time and ensure quick access, we recommend the client informs the hotel reception one day prior to the transfer to facilitate access to the premises.

Meeting in the Lobby:

Once in the lobby, our driver can announce the client's name, or if necessary, hold a sign with the name to make identification easier.

Tips to Optimize Your Experience:

Be sure to inform the hotel reception in advance about your transfer to speed up access to the facilities.
If for any reason you don't find the driver immediately, feel free to contact us via WhatsApp, SMS, or phone call for guidance.

Our goal is to make your transfer experience as smooth and comfortable as possible. See you soon!