How to find us at the Cancun airport?

Welcome! Thank you for booking with us.

To ensure that your experience is as comfortable as possible, we recommend that you contact us via WhatsApp at the number: +52 1 998 539 3600.

WhatsApp is widely used in Mexico, and it's one of the fastest and most direct ways to stay in touch with us. If you don’t have the app installed, don’t worry, you can also call us or send an SMS. We’re here to assist you.

Now, let’s explain how to find us at Cancun Airport...

How to Find Us at Cancun Airport

We know that the process of collecting luggage at Cancun Airport can be chaotic, especially with bottlenecks that can delay things for 30 minutes or more.

That’s why, as soon as your flight lands, we ask you to notify us so that we can provide personalized assistance. Due to the high volume of services, we don’t always have staff with a sign with your name. If our staff is available, they will be waiting at the assigned meeting point at each terminal to guide you to your vehicle. If we are not there at the moment, we will assist you via WhatsApp, SMS, or phone call to help you find your assigned driver.

Meeting Points by Terminal:

Terminal 2 or 4: Once you’ve collected your luggage, head to the exit and look for the Welcome Bar, which is our main meeting point.
Terminal 3: After collecting your luggage, please head to the Margaritaville restaurant, where our staff will be waiting for you.

We are here to make your experience as smooth as possible. See you soon!

How to Find Us at the Hotel

When the service is from a hotel, the process is similar to the airport, but adapted to each establishment's logistics. We usually meet passengers in the hotel lobby. However, it is important to keep in mind a few steps for a smoother process:

Arrival of the Driver: Our driver arrives at the hotel, checks in with security, and provides the passenger’s name.
Security Verification: The hotel security staff verifies the information, and once confirmed, we are allowed access to the complex.
Access to the Lobby: Once through security, our driver heads to the hotel lobby. At that moment, the passenger’s name is reconfirmed to ensure everything is in order.

Important: Each hotel has its own logistics, but the process is generally similar. To optimize time and ensure quick access, we recommend the client informs the hotel reception one day prior to the transfer to facilitate access to the premises.

Meeting in the Lobby:

Once in the lobby, our driver can announce the client’s name, or if necessary, hold a sign with the name to make identification easier.

Tips to Optimize Your Experience:

Make sure to inform the hotel reception in advance about your transfer to speed up access to the facilities.
If for any reason you don't find the driver right away, feel free to contact us via WhatsApp, SMS, or phone call for guidance.

Our goal is to make your transfer experience as smooth and comfortable as possible. See you soon!